Refund & Check Policy

CAMP REFUNDS:

BigStuf Ministries is a 501(c)3 nonprofit. As a general rule, all camp registration payments are nonrefundable. A full or partial refund (minus deposits because those are always non-refundable) may be given if a student or leader has to miss all or part of camp due to the following situations: medical emergency, jury duty, military call to duty or a death in the immediate family, defined as parents, siblings and grandparents. Only the youth pastor or contact for a church/group may request a refund, and the request must be made between two weeks prior to or post the specified camp dates. A Refund Request Form must be filled out and accompanied by proper documentation, i.e. doctors note, jury summon, etc. in order to be considered for a refund. The Refund Request Form can be obtained under each login or by emailing info@bigstuf.com. Refunds are not guaranteed and will be left up to the discretion of the BigStuf staff.

STORE PRODUCT RETURN & REFUND POLICY:

You may return a product if it does not meet your expectations, has a manufacturing defect, was damaged during shipping, or was incorrectly sent to you. Any returned product must be currently in print and in saleable condition.

NON-RETURNABLE ITEMS:

Sales of electronic downloadable files are final and not refundable.

RETURNING DEFECTIVE ITEMS:

Email tiffany@bigstuf.com and describe product defect. Please provide invoice number and product SKU. An email will be sent providing step-by-step instructions on how to print and successfully ship your return.

NON-DEFECTIVE RETURNS AND EXCHANGES:

For exchanges, if you pay the postage to send it back to us, we will gladly pay for postage to ship you the new shirt or item size! To exchange shirt sizes, you may return your item to the address provided below along with your invoice.

PROCESSING RETURNS:

For returns, the amount less shipping costs will be returned to you in the method by which you paid. Other restrictions may apply. For questions on returns, please email tiffany@bigstuf.com.

Our returns address is
BigStuf
Attn: Store Returns
31 Church St
Alpharetta, GA 30009

Store Hours
Mon-Fri 9:30-5:30 est

CHECK POLICY

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.